Reservations Co-Ordinator

Are you an experienced or aspiring Reservations Co-ordinator looking to share your passion for incredible guest experience alongside being commercially focused to drive restaurant bookings.

We love to 'grow our own' so recent internal promotions combined with our ongoing expansion means the door is now open, for Reservations Co-ordinators looking to develop new skills to join our evolving team.

The Role

This is a full-time role based in our new HQ in Aldford on the outskirts of Chester, with a requirement to travel to restaurants at times.

As a member of the Reservations Team you will be responsible for an area of restaurants, and will work with your Area Manager & Senior Res Coordinator with table plan & booking set up, maximising bookings, communication with your AM & GMs and will be the first point of contact for your GMs.

Guest

• Responsible for the guest experience across all channels - telephone, email & social (inbound & outbound)
  • Creating, amending & cnfirming guest reservations
  • Dealing with guest queries
• Responsible for large party (including corporate bookings)
  • Driving bokings – email, social & outbound calling
  • Securing depsits & pre-orders
  • Confirming bookings
• Understanding guest needs
• Strong communication skills – telephone, email, social & face-to-face
• Objection & complaint handling – dealing with challenging guests, offering solutions

Systems

• Understanding of the back-of-house set ups on Zonal; new openings, covers per 15, tables, layouts, event set ups
• Solid knowledge of who/when to report any technical issues: Zonal/Digitel/Think Cirrus/Toggle/Guest XM
• Regular reporting from Live Res/Flow System

Team

• Building professional relationships across the dept and with restaurant teams
• Collaborative & open-minded approach to working alongside different departments; Marketing/Training/Ops/Finance

Requirements of a successful Reservations Coordinator:

• Natural talent, passion, professionalism and flair are all essential ingredients
• You should be flexible and adaptable in your approach to work
• Being reliable and punctual is essential

• Be able to respond well to pressure
• Be proactive & able to use your initiative
• Confident, organised & methodical, with a strong attention to detail
• Be an excellent team player
• Be able to communicate – verbally & written skills
• Be focused on delivering an outstanding guest experience
• Be flexible to work at the weekend & evenings
• Full driving license – monthly visits to restaurants required