Regional Management Trainer

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Operations Team’ for 2026 at The Publican Awards! 

Join us as an Regional Management Trainer and we can offer you a generous package of up to £38,000 per year plus a car allowance contribution.

As a Regional Management Trainer, you play a key role in shaping confident, capable and values-led leaders across Hickory’s. You support and guide managers through their full journey – from onboarding through to sign-off and ongoing development – ensuring they are set up for long-term success within the business.

You work in close partnership with Area Managers and General Managers to ensure a consistent, high-quality management development experience across your region. This is a highly visible, field-based role with the majority of time spent in restaurants, including evenings and weekends.

Team:

• Oversee onboarding of all new and promoted managers, ensuring a consistent and high-quality experience across your region. 
• Ensure Orientation is delivered to a strong standard and reflects Hickory’s expectations and culture. 
• Monitor the first 12 weeks of a manager’s journey, identifying risks early and supporting with clear development actions. 
• Own the MIT journey end-to-end, ensuring clarity, structure and consistency. 
• Lead MIT Brunches, ensuring every MIT feels supported, engaged and part of the Hickory’s team. 
• Capture and action feedback from MIT Brunches, Roadshows and Fresh Eyes. 
• Design and deliver the MIT sign-off process, ensuring managers are confident and ready before stepping fully into role. 
• Work with General Managers to build PDPs post sign-off and support ongoing development. 
• Coach managers to lead confident, engaged teams that deliver great shifts. 
• Support succession planning by identifying and developing future leaders. 
• Lead and develop Regional Support Trainers through regular 1-2-1s, coaching and clear expectations. 
• Observe training delivery to ensure consistency and quality across all restaurants. 
• Maintain accurate MIT trackers, development plans and training records. 
• Ensure all managers are set up correctly on systems and training platforms.

Guests: 

• Support managers to deliver exceptional Southern Hospitality every shift. 
• Coach managers on how their leadership directly impacts the guest experience. 
• Reinforce strong guest interaction, personalised service and memorable moments. 
• Support managers during peak trading to strengthen presence and decision making. 
• Use feedback from guests, MITs and internal insight to drive improvements. 
• Ensure all training and development supports a consistent, high-quality guest journey. 
• Help new managers positively impact guest experience quickly within their first 12 weeks.

Business:

• Support reduction in 90-day management turnover through strong onboarding and coaching.
• Ensure consistency in management training standards across all restaurants. 
• Support delivery of key training programmes including Warm Welcome and Train the Trainer. 
• Work with L&D to improve training content and approach.
• Drive FLOW compliance and ensure training is applied in role. 
• Provide input into WAF and training reporting. 
• Support planning and coordination of training activity across the region. 
• Work closely with Area Managers to align priorities and development focus. 
• Support new restaurant openings ensuring managers are ready and confident. 
• Influence key metrics including MIT completion, retention, engagement and training completion. 

Culture & 5 Stars:

• Be a visible role model of Hickory’s 5 Stars in everything you do 
• Support managers to bring Authentic, Welcoming, Passionate, Daring and Community behaviours to life 
• Create environments where people feel valued, supported and part of the Hickory’s team 
• Have honest conversations that support growth and improvement 
• Build strong relationships across restaurants and the wider business 

Working Pattern:

• Field-based role with approximately 80% of time spent in restaurants 
• Regular evening and weekend work expected 
• High visibility during peak trading periods 
• Flexibility required to support operational needs 

How we will Thank You for being a Hickory’s Regional Management Trainer:

• A generous Regional Management Trainer package of up to £38,000 per year plus a car allowance contribution!
• Excellent training & progression opportunities – through our award-winning Hickory’s Training Academy.
• Qualification opportunities as you working (up to A-Level & Degree level equivalent).
• Birthday reward meal on us for you & your friends - every year.
• Free smokin’ BBQ on shift – team food & drinks menu.
• Christmas Day off work - every year.
• Moments that matter - Paid occasions days off (Wedding day, kid’s first day at school, moving into first home & more).
• Team Player card – 25% discount for you & 5 friends in all Hickory’s (rising to 50% for loyal service).
• Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities.
• Wellbeing support & 24-hour access to our wellness programme.
• Our pledge to a work-life balance – monitoring & managing through our Red Zone.
• A packed team social & engagement calendar & annual team party.
• A chance to ‘give a bit back’ with fundraising activities for Cash For Kids 
• Up to £1000 for you – through the refer a friend scheme

So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse Regional Management Trainer, then click ‘apply’ now!

INDMAN