Systems Coordinator

Join the award-winning team at Hickory’s Smokehouse - We are thrilled to have been recently awarded the ‘Best Operations Team’ for 2026 at The Publican Awards!

We’re on the lookout for a detail-focused Systems Coordinator to support the integrity and performance of our operational systems across the business. We’re not your average company – we’re all about authentic Southern hospitality, amazing people, and genuine career development. From slow-smoked meats to big team wins, life at Hickory’s is full of flavour. If you’re looking to build your tech career in a fast-paced, feel-good environment, this could be your perfect next step.

This role combines hands-on troubleshooting, operational reporting and day-to-day systems maintenance. You’ll take ownership of supporting a range of systems and get involved in a variety of technical projects, working with our restaurant and central support teams.

What you’ll be doing as a Systems Coordinator

• Creating and maintaining product and pricing data in EPOS
• Ensuring optimal use of our inventory systems across departments
• Supporting seasonal menu updates and promotions
• Producing structured reports (sales, GP, promotions, guest metrics)
• Development of training materials to support restaurant teams
• Supporting day-to-day system administration
• Assisting with upgrades, launches and configuration changes
• Preparing system set-up for new restaurant openings

About you

Essential

• Previous experience in data management, systems support or a related role
• Experience working with structured datasets within operational systems
• Experience with EPOS, product and/or inventory management systems
• Strong Excel skills (e.g. pivot tables, lookups, data validation & structured data manipulation)
• High attention to detail and accuracy
• Ability to manage multiple priorities and projects in parallel
• Strong communication and interpersonal skills
• Full UK Driving licence & access to your own vehicle

Desirable

• Experience within a hospitality or retail environment
• Experience working with third-party system providers
• An understanding of IT systems and infrastructure
• A supporting qualification in a related field

Working pattern & location

Monday – Friday. You will be primarily based at our Chester HQ with some remote working and occasional restaurant visits

Thank You’s & Benefits

• Salary up to £35,000 DOE
• Excellent training opportunities – through our award-winning Hickory’s Training Academy
• Birthday reward meal on us for you & your friends - every year
• Christmas Day off work - every year
• Moments that matter – Paid occasion days off (Wedding day, kid’s first day at school, moving into first home & more)
• Team Player card – 25% discount for you & 5 friends at Hickory’s, Barlounge & Upstairs at the Grill (rising to 50% for loyal service)
• Wellbeing support & 24-hour access to our wellness programme
• Our pledge to a work-life balance – monitoring & managing through our Red Zone
• A chance to ‘give a bit back’ with fundraising activities for Cash For Kids
• Up to £1000 for you – through the refer a friend scheme

So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse Systems Coordinator, then click ‘apply’ now!

INDMAN